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DataDirect Technologies Recognized for Excellence in Customer Support

Leading Provider of Data Connectivity Components Wins Prestigious Award from the Association of Support Professionals

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BEDFORD, Mass.--(BUSINESS WIRE)--Aug. 4, 2004--DataDirect Technologies, the leading provider of components for connecting software to data, today announced that its SupportLink(TM) Technical Support Program has been named one of "The Ten Best Web Support Sites of 2004." Presented by the Association of Support Professionals, this award honors DataDirect Technologies for outstanding online service and support for its data connectivity products that provide the most reliable access to data from virtually any application and platform to all major databases.

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The Association of Support Professionals ("ASP") is an international membership organization for customer support managers and professionals. With over 1,100 individual members, the ASP distributes the annual award for the best Web support sites. Based on a scoring system with 25 separate performance criteria, a panel of experts in Web support design and implementation honored DataDirect Technologies' SupportLink site alongside support sites from industry heavyweights Apple Computer, Cognos and Hewlett-Packard.

Standing alone, cookies do not identify the Customer personally. They merely recognize the Customer's browser. Unless the Customer chooses to identify himself to us, either by responding to a promotional offer or opening an account, he remains anonymous to us. The only personal information a cookie can contain is information the Customer supplies. A cookie can't read data off the Customer's hard disk or read cookie files created by other web sites.

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"This past year we've worked hard to enhance our online services, dramatically improving search capabilities and install support for new customers," said Carol Esau, senior director of worldwide support for DataDirect Technologies. "In the next 12 months, we plan to further enhance the program, offering our customers increased personalization and single sign on functionality across our Web site."

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Used by leading software vendors and corporate IT departments, DataDirect Technologies' robust SupportLink program provides continuous technical support for the company's standards-based data connectivity products. Providing secure, reliable and high-performance data connectivity, ODBC, JDBC(R), and ADO.NET products drive maximum performance and scalability across all connectivity standards for all major databases. SupportLink experts are available to provide support over the phone, via e-mail, and through Web-based case reporting. Through the SupportLink program, customers also receive access to an extensive online knowledgebase and regular product updates. rubatex 1800
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In February, DataDirect Technologies was also selected as a winner for the third consecutive year of the NorthFace ScoreBoard Award. Honoring companies with outstanding customer service and a strong commitment to customer satisfaction and loyalty, the annual award is presented by the Omega Management Group, a leader in implementing customer satisfaction and retention programs. rubatex 373
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About The Association of Support Professionals rubatex tape
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The ASP is a professional association made up of more than 1,000 support managers in PC and enterprise software companies. More information about the ASP and its Ten Best Web Support Sites awards may be found on the ASP Web site, http://www.asponline.com. rubatex closed cell gasketing
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About DataDirect Technologies poly products supplies
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DataDirect Technologies is focused on standards-based data connectivity, enabling software developers to quickly develop and deploy business applications across all major databases and platforms. DataDirect Technologies offers the most comprehensive, proven line of data connectivity components available anywhere. Developers worldwide at more than 250 leading independent software vendors and thousands of corporate IT departments rely on DataDirect(R) products to connect their applications to an unparalleled range of data sources and using standards-based interfaces such as ODBC, JDBC and ADO.NET. DataDirect Technologies is an operating company of Progress Software Corporation (Nasdaq:PRGS), a US$300+ million global software industry leader. Headquartered in Bedford, Mass., DataDirect Technologies can be reached on the Web at http://www.datadirect.com or by phone at +1-800-876-3101. shoreline 13171 17 neoprene
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DataDirect and SupportLink are trademarks or registered trademarks of DataDirect Technologies Corp. in the U.S. and other countries. JDBC and all Java based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Any other trademarks contained herein are the property of their respective owners. neoprene seat covers
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Contacts industrial insulated foam
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Articulate Communications Inc. rubber industry
Megan Garnett, 212-255-0080, ext. 14 industrial petroleum products
mgarnett@articulatepr.com petroleum refiner
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http://www.datadirect.com