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iPhrase and Tachyon Join Forces to Deliver Leading Search Solutions for Popular E-commerce Sites

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BEDFORD, Mass.--(BUSINESS WIRE)--July 27, 2004--iPhrase(R) Technologies, the leading provider of search and customer interaction software, today announced a partnership with Tachyon Solutions, a leading provider of custom technology solutions, to deliver search capabilities that enable companies to improve customer loyalty, increase sales conversion rates and enhance overall online business. Combining the iPhrase product platform with Tachyon's unparalleled integration and implementation services, the solutions equip companies with the tools to address a wide range of business challenges and deliver results.

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"iPhrase offers the fastest, most flexible suite of search products available in the market today," said Marion Lewis, CEO, Tachyon Solutions. "By wrapping our services around these offerings we can provide companies with truly best-in-class search solutions to improve bottom line results by interacting more effectively with their customers."

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To make sure your website is being seen by people using search engines like Google™ and Yahoo!®, it needs to be search engine optimized. Search engine optimization (SEO) can generate quality traffic to your website by making it clear to search engines what your site is about. Once it has that information, a search engine will then rank your site and determine its place on the results page. Basic SEO consists of keyword insertion and link building.

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At the core of the search solutions that iPhrase and Tachyon will provide is the OneStep(TM) product suite. Leveraging the industry-leading technology, businesses can address many challenges across the enterprise including:

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-- Customer and employee service and support rubatex 1800
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-- Email deflection rubatex 373
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-- Contact center management rubatex tape
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-- Commerce rubatex closed cell gasketing
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-- Technical support poly products supplies
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-- Customer analytics shoreline 13171 17 neoprene
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-- Search and navigation neoprene seat covers
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Companies using the OneStep Platform routinely achieve 85 to 95 percent accuracy in the searches they perform, are able to increase customer satisfaction in excess of 30 percent, improve inquiry resolution rates by 58 percent, and maintain flat customer service headcount after years of growth. industrial insulated foam
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"At Campmor, providing our customers with a positive experience is a top priority," said Daniel Jarashow, president, Campmor. "The newly enhanced search capabilities offered by the iPhrase and Tachyon solutions allow us to give our shoppers an easy and efficient way to find the outdoor products they need in an environment that matches the level of satisfaction we provide in our retail storefront." foam insulation
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"Tachyon has an outstanding reputation as a leading integrator with expertise leveraging IBM-based environments," said Paul Esdale, senior vice president of business development for iPhrase. "We are very pleased to be partnering with them to help companies achieve the kind of dramatic results that our customers are experiencing today." industrial petroleum products
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About Tachyon Solutions petroleum products
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Tachyon Solutions designs and develops custom technology solutions that help companies address their most strategic business challenges and drive results. From Business Intelligence and Customer Relationship Management to Web Development, e-Commerce, Search and Navigation, and Portal, their offerings combine business expertise, technology and support services to help lower costs, increase revenues and stay ahead of the competition. To learn more about these offerings, please visit their website at www.tachyonsolutions.com. rubatex msds
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About iPhrase rubatex pipe
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iPhrase is a leading provider of innovative search and customer interaction products that help companies with complex offerings automate sales, service, and support operations. The company's solutions convert each customer encounter into a measurable business outcome by leveraging a real-time understanding of users' needs, corporate objectives, and available resources to deliver the best possible online experience. More than 150 companies including Charles Schwab, Countrywide Financial, Gateway, National Semiconductor, Neiman Marcus and RadioShack use iPhrase-powered solutions to add millions to their bottom line by reducing costs, increasing revenue, and improving satisfaction among customers, partners, and employees. For more information visit www.iphrase.com or call 781-533-7300. rubatex 180
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Contacts rubatex 1800
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iPhrase Technologies rubatex rubber
Traci VanHorn, 978-255-2231 rubatex tape
tvanhorn@iphrase.com rubatex closing
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Tachyon Solutions felpro gaskets
Karen Kovatch, 412-719-0807
karen@kovatchcommunications.com